Terms and Conditions

Acceptance of Terms

By creating an account, accessing, or using Concierge (the “Service”), operated by Earth2AI (“we,” “us,” “our”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, do not use the Service.

Description of Service

Concierge is a booking and business-management platform that provides AI-assisted appointment scheduling, customer communication, and related tools (“Booking Services”) to businesses (“you,” “your,” “Business”). Access is provided via web dashboard, website widget, and/or Telegram, depending on your plan.

Accounts

• You must provide accurate business information when signing up.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• You must notify us promptly of any unauthorized use of your account.

Plans, Pricing, and Billing

• Concierge is offered on subscription plans (currently Starter, Growth, and Pro), each billed monthly, plus a one-time setup fee charged on your first invoice.
• Subscription fees are billed in advance and are non-refundable except as required by law or expressly stated in these Terms.
• We may change pricing with reasonable advance notice. Continued use after a price change constitutes acceptance of the new pricing.
• Failure to pay may result in suspension or termination of your account and access to the Service.

Cancellation

• You may cancel your subscription at any time through your dashboard or by contacting us.
• Cancellation takes effect at the end of your current billing period. No partial refunds are provided for unused time within a billing period.

Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable regulation.
• Attempt to interfere with, disrupt, or gain unauthorized access to the Service or its infrastructure.
• Use the Service to send spam, harassing communications, or unauthorized marketing messages to end customers.
• Misrepresent your identity or business information.

Customer Data

• You are responsible for the accuracy of the booking, customer, and business data you input into the Service.
• We process personal data (such as customer names, contact details, and booking information) on your behalf as part of providing the Service. You are responsible for ensuring you have the right to collect and share this data with us, and for complying with applicable data protection laws in your jurisdiction.
• We implement reasonable technical and organizational measures to protect data but cannot guarantee absolute security.

Third-Party Services

The Service may integrate with third-party platforms (including but not limited to Telegram, WhatsApp, and payment processors such as Stripe). Your use of those integrations is also subject to the applicable third party’s terms. We are not responsible for the availability or performance of third-party services.

Intellectual Property

The Service, including its software, design, and content, is owned by Earth2AI and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for your business’s internal booking operations for the duration of your subscription.

Service Availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may perform maintenance, updates, or changes to the Service that temporarily affect availability.

Limitation of Liability

To the maximum extent permitted by law, Earth2AI shall not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits, revenue, data, or business opportunity arising from your use of, or inability to use, the Service. Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the three (3) months preceding the claim.

Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Termination

We may suspend or terminate your access to the Service if you breach these Terms, fail to pay applicable fees, or engage in conduct that we reasonably believe harms the Service, other users, or third parties.

Changes to These Terms

We may update these Terms from time to time. We will provide notice of material changes (such as via email or an in-app notice). Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of South Africa, without regard to conflict of law principles.

Contact

Questions about these Terms can be directed to: matthewgbosch@gmail.com